Ever think that you should have been a cowboy? Maybe we should take some tips out of their handbook. While waiting for a friend to meet me for lunch the other day I realized that often times reminding people about that southern hospitality that Texas is known for can make a world of difference on their perception of a place, and it doesn’t cost a dime to win over the hearts of your customers.
It was a simple act; the hostess would greet people by opening the door for them and directing them to another young lady who would then take them to their seat with a sincere and welcoming smile. My surprise was in the delight on the faces of guests coming in. It seems like such a simple thing to do, but it pleased the customers so much. It takes no time out of your day, but in today’s fast-paced business world, many people overlook tasks like this and forget that the small steps are what take you that extra mile.
I spent the rest of my day making it a point to hold the door open for someone behind me, and the appreciation on the faces of those people was a reward in and of itself. We open the door for people coming into our house, so why would we not extend that courtesy coming into our business, or our home away from home? Giving customers that individual attention will only improve your company’s reputation in the eyes of a community.
Open that door with a big Texas hello and remind people of that southern charm.