customer

Delight Your Guests!

Delight Your Guests! 150 150 Pedrotti's Ranch

When you invite someone to be your guest, customer or client, that invitation comes with responsibility. The responsibility falls on you to provide quality, interest, passion and commitment.

At Pedrotti’s North Wind Ranch, we have made it part of our daily mission to delight our guests. We take this to heart and encourage you to do the same, regardless of what your mission is on a daily basis. Commit to the customers and clients you serve and show them that you are dedicated to creating a great service, product or experience. Keep in constant contact with your clients and always make sure you are on the same page with them. Your visions may not always perfectly align, but it is important that you understand what their expectations are – and then, you should work to exceed them.

Mistakes happen and you may experience some kinks in the planning and preparation for your client’s final product or experience. Therefore, it is also important to maintain an open line of communication.

Go the extra mile for your guests, clients or customers – whether it is a party you are planning, a project you are researching, a product you are developing or a cake you are baking. Show them your gratitude for the business. Thank them often and of course your own team and support system. When you are on the road to accomplishing your task-at-hand, take advantage of the diverse talents and abilities that you were bestowed with and put your best foot forward. With the “whatever it takes” mentality, you are sure to create a delightful experience for your guests.

 

Is it Business or Personal?

Is it Business or Personal? 150 150 Pedrotti's Ranch

There are two different ways to communicate to a customer:

  1. The Personal Level
  2. The Business Level

In any interaction both business and personal alike, there are things you must consider before you communicate.

  • Attention – Pay attention to the little things.
  • Courtesy – Be courteous to the customer with every opportunity you receive.
  • Acceptance – Be accepting of the customer’s viewpoints.

No matter what your purpose is in the communication you must realize that you are speaking with a human and take this into consideration in your business level of communication. By ignoring the personal side of any interaction you will often find a customer upset at the lack of attention, even if you have achieved exactly what they requested.

Core company values should be communicated to the customer, whether directly or indirectly. Any communication should make the customer feel satisfied. By properly merging both of these personal and business communication styles you can be sure that you are making the customer feel cared for and still are able to bring the business into the picture in a positive light.

When a customer is upset the personal level should be the most important level in the way that you communicate to them. When someone is upset they want to be listened to and feel cared for and appreciated. The business level of communication might not show this care and attention that the personal level will. If you only show a rigid business perspective, people will often feel turned away from your brand.

Regardless of the situation – make sure that you use these two styles of communication in an appropriate manner. Determining the right communication for the right time is the key to delivering effective messages, discussions and conversations.

[Veterans Day Note: On this marvelous day – a special thanks to all of our veterans who served and are serving our country. We are appreciative of your sacrifice and devotion. Thank you!]

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