Who’s Your Hero?

Who’s Your Hero? 150 150 Pedrotti's Ranch

Have you ever considered how much impact your heroes can have on your life? It seems we think of heroes as all of the big names that are paraded across our TVs, the ones who make the big bucks and the ones who are household names. While we can find heroes in those places, it’s important to remember to recognize the heroes around you.

Two of my biggest heroes are my parents. They have taught me so much and have allowed me to experience a life of great versatility. Each day, I try to understand and learn from the business decisions my parents make so that I can continue to enhance my own professionalism. A hero doesn’t have to be someone who scores the winning run, it can be someone who encourages you in the office, teaches you a lesson in customer service and demonstrates great character in the face of adversity. These are the greatest heroes to learn from and appreciate.

Don’t get lost in daydreaming about what it would take to get fame and fortune. Instead, focus on the superstars in your own life. Let them teach you, guide you and help you grow so that one day, you can return that favor to the next in line.

The Power of Empowerment

The Power of Empowerment 150 150 Pedrotti's Ranch

Whether you have a handful of employees or thousands of employees, each of them wants to feel needed and appreciated. Without the feeling of being unique and special to the company, many employees will not put forth their best effort to go above and beyond expectations. Part of having well-driven employees is being able to put the drive into your employees. Empowerment will not only affect the nucleus of the company, but will reflect positive energy to the customer.

Employees must be empowered to successfully achieve the tasks and goals of their respective jobs. Empowerment can mean a lot of things to an employee, but ultimately, it deals with taking the time to give attention to the employees. A great way to improve sense of empowerment is to solicit feedback from your employees on how your company can better itself.

Who better to inform you on how to help the company than the people who take care of the company on a daily basis? Empowerment will not only allow the employee to better help customers and improve morale, but it will also free management’s time to focus on the operations of the corporation.

Many people know the frustration of having a problem and having to wait to see a manager in order to fix the problem. But empowering your employees to successfully handle problems will allow for enhanced customer service and overall customer satisfaction. Correcting a problem immediately will lead to less permanent problems in the future.

If the customer service team members are empowered, then the company will not only save a great deal of the employee’s time, but will also increase customer loyalty.