Delight Your Guests!

Delight Your Guests! 150 150 Pedrotti's Ranch

When you invite someone to be your guest, customer or client, that invitation comes with responsibility. The responsibility falls on you to provide quality, interest, passion and commitment.

At Pedrotti’s North Wind Ranch, we have made it part of our daily mission to delight our guests. We take this to heart and encourage you to do the same, regardless of what your mission is on a daily basis. Commit to the customers and clients you serve and show them that you are dedicated to creating a great service, product or experience. Keep in constant contact with your clients and always make sure you are on the same page with them. Your visions may not always perfectly align, but it is important that you understand what their expectations are – and then, you should work to exceed them.

Mistakes happen and you may experience some kinks in the planning and preparation for your client’s final product or experience. Therefore, it is also important to maintain an open line of communication.

Go the extra mile for your guests, clients or customers – whether it is a party you are planning, a project you are researching, a product you are developing or a cake you are baking. Show them your gratitude for the business. Thank them often and of course your own team and support system. When you are on the road to accomplishing your task-at-hand, take advantage of the diverse talents and abilities that you were bestowed with and put your best foot forward. With the “whatever it takes” mentality, you are sure to create a delightful experience for your guests.


Set the Tone

Set the Tone 150 150 Pedrotti's Ranch

Tone matters.

Regardless of what you are trying to get across with your words, your tone will establish a basis for your conversation. It does not matter if you feel positive – if you are using a negative tone, it will make it hard for individuals to receive the message in a positive manner. Without welcoming expression and body language, communication can be easily misinterpreted. Additionally, contradicting your tone and words can be very confusing and frustrating in your interaction – not only with your clients, but with any person receiving your words.

Online communication is becoming more relevant for companies especially using online help tools. Expression is especially important if communication is being done over the internet. Since there is no tone to hear, your words can be offset by grammar marks that contradict the words that you use. Often miscommunication through the internet or text is done by all capitalization, improper grammar or underuse/overuse of punctuation. Because the person cannot see you face-to-face, understanding your tone becomes a challenge.

Be self-aware and pay attention to your tone and expressions when using either vocal or written communication. Do your best to ensure that your tone coincides with the message you are trying to share. Improper communication can lead to unnecessary troubles – both professionally and personally. Proper communication is the key to proper customer service, regardless of whether your “customer” is your client, guest, friend or a stranger on the street. Let your tone to speak for itself.

Please feel free to share your thoughts! I’d love to “hear” them.

Wedding Wisdom: Tips for Cost Efficiency

Wedding Wisdom: Tips for Cost Efficiency 150 150 Pedrotti's Ranch

We recently hosted a Bridal Extravaganza with many brides-to-be in attendance. From much experience, we know that weddings come in all shapes, sizes and forms. We’d like to take this time to offer some tips for cost-saving tips for your special day.

The wedding of your dreams doesn’t mean you have to take out a second mortgage to pay for it. An elegant wedding does not mean it has to be extravagantly expensive. There are many ways you can be cost efficient while keeping a classy and traditional look to your wedding.

Guests – Invite a sensible number of people to your very special day. Many couples feel obligated to do this, because they do not want to hurt someone’s feelings. Pick the number of people that are right for you and your spouse-to-be.

Decorations– Allowing Mother Nature to decorate for you is one way to utilize creative décor. There are many elements of the great outdoors that can add to the ambiance of your dream wedding. We have hosted both indoor and outdoor weddings at Pedrotti’s. There is much to be said for the beauty of nature to serve as the perfect environment as you walk down the aisle to say “I do.” With the vibrant colors the various seasons bring, many decorations can be found in your own backyard.

Familial Resources – Let those close to you know that you’re looking for ways to keep your wedding cost-efficient. They may offer their own skills or ideas to help you save dollars here and there.

Car services:  Your great uncle with the classic Mustang may be willing to play chauffeur for the day.

Programs:  Your sister the computer graphics wiz might be able to create spectacular wedding programs on her computer.

Wedding Favors:  Your cousin can use her crafty talents to make some wine charms from materials at affordable arts & craft stores.

With the right people and a creative touch, you can turn your everyday wedding into a wedding no one will ever forget. By keeping your wedding at an appropriate scale and using creative solutions, you can create an amazing environment for all of your guests and most importantly the perfect celebration of your dreams.