Pedrottis

Delight Your Guests!

Delight Your Guests! 150 150 Pedrotti's Ranch

When you invite someone to be your guest, customer or client, that invitation comes with responsibility. The responsibility falls on you to provide quality, interest, passion and commitment.

At Pedrotti’s North Wind Ranch, we have made it part of our daily mission to delight our guests. We take this to heart and encourage you to do the same, regardless of what your mission is on a daily basis. Commit to the customers and clients you serve and show them that you are dedicated to creating a great service, product or experience. Keep in constant contact with your clients and always make sure you are on the same page with them. Your visions may not always perfectly align, but it is important that you understand what their expectations are – and then, you should work to exceed them.

Mistakes happen and you may experience some kinks in the planning and preparation for your client’s final product or experience. Therefore, it is also important to maintain an open line of communication.

Go the extra mile for your guests, clients or customers – whether it is a party you are planning, a project you are researching, a product you are developing or a cake you are baking. Show them your gratitude for the business. Thank them often and of course your own team and support system. When you are on the road to accomplishing your task-at-hand, take advantage of the diverse talents and abilities that you were bestowed with and put your best foot forward. With the “whatever it takes” mentality, you are sure to create a delightful experience for your guests.

 

Pumpkin Pie Cheesecake

Pumpkin Pie Cheesecake 150 150 Pedrotti's Ranch

Celebrating Thanksgiving at the Pedrotti’s household isn’t just any old holiday dinner, it is a marathon of tastes, smells and delights that will surely be used as leftovers for days to come. For this week’s blog post, I wanted to share one of my dad’s favorite Thanksgiving recipes: Pumpkin Pie Cheesecake.

Crust:

  • 1 ¾ cups of graham cracker crumbs
  • 3 tablespoons light brown sugar
  • ½ teaspoon ground cinnamon
  • 1 stick melted salted butter

Filling:

  • 1 – 8 ounce package of cream cheese (room temperature)
  • 1 – 15 ounce can of pureed pumpkin
  • 3 eggs plus 1 egg yolk
  • ¼ cups of sour cream
  • 1 ½ cups of sugar
  • ½ teaspoon ground cinnamon
  • 1/8 teaspoon fresh ground nutmeg
  • 1/8 teaspoon ground cloves
  • 2 tablespoon all purpose flour
  • 1 teaspoon vanilla extract

Directions:

Preheat Oven to 350 degrees

For Crust: In a medium bowl combine crumbs, sugar, and cinnamon.  Add melted butter.  Press down flat into a 9 inch pan.  Set aside

For Filling: Beat cream cheese until smooth.  Add pumpkin Puree, eggs, egg yolk, sour cream, sugar, and the spices.  Add flour and vanilla.  Beat together until well combined.

Pour into crust. Spread out evenly and place in oven for 1 hour. Remove from the oven and let sit for 15 minutes. Cover with plastic wrap and refrigerate for 4 hours.

The Importance of Giving

The Importance of Giving 150 150 Pedrotti's Ranch

When we’re young, we all we’re taught to share. We shared our toys, markers, little brothers, etc. But what about giving? The holiday season should serve as a reminder of just how fortunate we are and how much we can give to others. When you learn the importance of giving, your life will be changed forever. Here are just a few reasons why giving is so important.

–          You’re making a difference in someone’s life

First and foremost, you’re showing someone or something that you care and that their needs are important to you. Whether you’re volunteering at an animal hospital, cleaning up a park or giving your time to a nursing home, you’re leaving that area better than you found it. Time is an easy thing to spend on a person or place in need.

–          When you give,  you inspire others to give

Have you ever watched someone give or had someone give to you and you immediately felt the need to pass on that same charity? That’s the idea behind “paying it forward.” The best way to get others on their feet and helping their community is to show them how it’s done.

–          It just feels good

Lastly, giving to others just plain feels good. The sense of accomplishment and the feeling one gets after helping others is indescribable. It’s a good feeling putting another’s needs before your own, and it’s something that you can’t buy at a department store on Black Friday.

The Steps to Planning an Event

The Steps to Planning an Event 150 150 Pedrotti's Ranch

There’s no better feeling than crossing something off of your to do list, but as the old saying goes, “Life is a journey, not a destination.” One of my favorite parts of hosting events in San Antonio is seeing an idea on paper brought to life through teamwork and careful planning.

It all starting with planning – Sit your team down and discuss the bare bones of your event. A good start would be to answer the who, what, when, where and why of your event in the planning stage. Don’t think about specifics so much because that part will come later. I recommend using a brainstorming technique where all members of the group contribute ideas. Be sure not to exclude any ideas.

Next thing to think about is logistics. Can the event take place with the time limit and budget given? Logistics is a good time to start crossing off items that require more resources than what are available. During logistics, a team should also think about the number of attendees. (We suggest over-estimating on the amount of guests you have, nothing is worse than running out of food or supplies!)

After the logistics are set, time to organize! Take all of the information you’ve brainstormed and the ideas that have passed the logistics test should be plugged into a timeline. Organizing your event will help ensure you don’t forget anything. After you’ve organized you event, you should know what will be needed for each activity throughout the night.

All that’s left now is to execute the event. This is when all of your careful planning and organizing pays off. Make sure you stick with your plan, keeping your event on time will not only ensure it ends on time, but your guests will appreciate the easy flow of the party. Your job as a host doesn’t end as soon as the party begins. You’re allowed to have fun, but always keep in mind food refills, new guests and the overall energy of your event.

After it’s all over, be sure to look at what worked and what didn’t for the next time you host. We hope that these simple event planning tips will help you to become the host or hostess you’ve always wanted to be!

Proud to be an American

Proud to be an American 150 150 Pedrotti's Ranch

In case you didn’t notice, this Monday was the 4th of July, also known as Independence Day. And amidst the grilling, partying and popping firecrackers, I got to thinking about what an honor and joy it is to call myself an American. I’ve had the privilege of growing up in a country that allows me to follow my dreams and go wherever my heart takes me, and I feel so blessed that my son will have the same luxury.

One of the greatest things about the United States is the opportunity for the common man. There is great potential for individuals of every level of education – and the fact that we are afforded the opportunity to choose and obtain that form of education is a tremendous freedom. America was founded on an entrepreneurial spirit and nothing exemplifies that more than the self-made man (or woman)!

Another thing that makes me proud to be an American is the amount of equal rights shared by all Americans. There isn’t a thing a man can do that a woman can’t. And while women have the opportunity to work and own businesses, they also have the right to be a stay-at-home mother. Their roles aren’t given to them, they create their own path. One could argue that racism is still somewhat of a problem, but our government is make strides to ensure equal right to all, including minority groups. Early Americans fled their homelands to escape persecution due to their religious beliefs and some nations still have this same hatred towards other religions. In the United States, the separation of church and state enables people from different religions to coexist and create a harmonious living and working environment.

I’ve told you my reasons why I am proud to be an American and I’d love to hear some of yours! Happy Independence Day, everyone!

Making a Great First Impression

Making a Great First Impression 150 150 Pedrotti's Ranch

You only get one so you better make it good! This week as July makes its first impression on us, we’re taking a look at what makes a good first impression.

Unfortunately, you can make a bad first impression on someone before you even meet them if you’re late. Always be on time. The person you are meeting with will appreciate not having to wait for you. Go ahead and plan to arrive a few minutes before the meeting to allow time for travel. If you’re on time, you’re already starting your first-time meeting off on the right foot.

Before you even open your mouth, chances are you’re already being judged inadvertently on your professional appearance. This doesn’t mean you have to look like a fashion model to make a good first impression, it means that you should present yourself appropriately for the occasion. You should ask yourself if the appearance you are giving off is the impression you want to leave. For example, if you’re going into an interview, make sure you are dressing for the job you want.

So what now? You’re on time and you look good, but remember your face. Are you smiling? If you walk up with a huge positive smile on your face, c whomever you’re smiling at will likely return the gesture. Just make sure your smile is genuine and not too fake or forced. The next steps are to stand tall and with confidence, make eye contact, smile and greet the other person with a strong (but not too strong!) handshake.

After your initial greeting, it’s time for the tough part: Making small talk. To avoid lulls in the conversation, make sure you’ve done your research. Most professionals post a small bio on their website, educate yourself on their interests and you won’t find yourself without conversation.

I hope that this little tutorial will help you make a great first impression and we hope everyone has a wonderful summer season!

First-Time Father

First-Time Father 150 150 Pedrotti's Ranch

In honor of International Men’s Month, our family’s new addition and last weekend’s Father’s Day celebrations, I’ve been thinking a lot about fathers and what it means to be one. In lieu of ties, golf gadgets and soap-on-a-rope, I’ve decided to blog about the joys of having a father and the great opportunity that comes with being a father.

Clarence Budington Kelland said, “He didn’t tell me how to live; he lived, and let me watch him do it.” I feel very blessed and privileged to have such an amazing father and I hope that I can be that to my son, Dominic. I learned a lot from my own father but mainly, I learned how to be a man by watching him do it first. I don’t think fathers truly understand their impact on their children until they are all grown up and they see themselves reflected in their child’s face and actions.

My father taught me about hospitality and how to treat others: with an open mind, with an open heart and with respect. I employ those same lessons each and every day at Pedrotti’s and will pass those same lessons on to my son. My father also taught me how to treat a woman. I strive to mimic the same kindness and compassion he shows my mother to my own wife each and every day.

I’m very excited about my opportunity to pass all of these incredible life lessons from my father, Louie, to my own son and to see how he shapes as a man. To all of the other fathers out there, Happy Father’s Day – celebrate it every day!

The Consumer Experience

The Consumer Experience 150 150 Pedrotti's Ranch

Customer service is the most important element of any professional industry. Happy customers and positive consumer experience can do wonders for your business – from event venues and restaurants to IT support and financial services. Make the experience count for your customer, client, guest, attendee or consumer.

There are a variety of ways to make the consumer experience impactful for each of your respective clients. Here are a few we often reflect on when considering each interaction with our guests:

THE OVERALL EXPERIENCE: Don’t leave out any detail when considering the customer experience. Each interaction you have, from the initial response to an email inquiry to the final goodbye after the event (or customer experience) has ended is important! Be consistent in your messaging. Be responsive. And showcase the positive culture of your company throughout the experience. Don’t just let the purchase or the event or the service be beneficial for the customer – rather leave them with a spectacular impression from first contact to completion.

PERSONAL TOUCH: In order to increase your chances of making a loyal customer or client, you must add your own personal touch. Every company’s personal touch will be a little different. Know your clients – and if you don’t, then get to know them – their likes, dislikes, birthdays, preferences. Use this knowledge to surprise client with cards, gifts or even just a particular way to provide your service. Brand your company by providing your own personal touch that will be recognized and appreciated by customers.

BE A CUSTOMER: Pay attention to your own customer experiences when YOU are the customer. Note the things that really make you enjoy a particular service or product. If you constantly remind yourself to understand the perspective of the consumer or the guest, you will better comprehend how to treat your own customers. Think of your own positive (and negative) customer experiences in order to offer the best you can to your client.

FOLLOW-UP FRENZY: Elicit feedback from your customers. Thank them. Tell them how much you appreciate their business. Send them notes, emails, tweets or Facebook messages. Always make a personal connection. Step it up a notch by actually visiting them at their office or calling them to talk about their experience (when this is appropriate). Develop a method to secure the voice of your customers, collect their compliments and their complaints and track their satisfaction level. If you don’t measure it, you can’t change it. If there are things you need to change, change them! There’s always something you can do to keep improving. So, jump on the follow-up bandwagon – because following up and personalizing your relationship with your customer can make all the difference.

You know you love being treated like you’re a one-of-a-kind, top rate consumer. Take those same things that you love and apply them to providing one-of-a-kind, top rate customer service to YOUR consumers.

Attitude Makes the Difference

Attitude Makes the Difference 150 150 Pedrotti's Ranch

When I was growing up, my high school principal used to close the morning announcements with a quote, “Make it a great day or not, the choice is yours.” I always heard this mantra and thought it was cheesy, and in the morning, I was definitely not thinking about how I was going to make my day great.

As I got older, I realized that the attitude we choose at the start of each day truly does make a difference. If I woke up every morning and thought, “Alright, here I go again, same ol’ thing,” my day would start out with instant negativity. When I’m speaking to guests, I know that they would prefer to hear a fresh and upbeat voice rather than a reluctant and sour one. I want them to know that I am excited about their project or event, and all it takes is a little positivity. Although it’s tough, I have to wake up and say to myself, “Today is going to be a good day.”

Here are some tips on creating and maintaining a positive attitude:

Waking up early – One of the easiest ways for most people to start their day off right is to wake up earlier than normal. If we give ourselves plenty of time for a healthy breakfast and ample time to get ready, there’s no feeling of being rushed.

Exercising – While you’re up early, engaging in a little light cardio gives your body that extra kick to get it going in the morning.

Listening to positive music – On your way to work, play your favorite dance album, or anything that gets your body moving. You can also listen to podcasts of inspirational speakers for a mini pep-talk in the morning.

Make lists – It sounds daunting, but if you make a list of all the things that need to be accomplished for the week will not only get you more organized but the feeling of accomplishment after crossing a task off your list just can’t be beat.

Be thankful – Last but certainly not least, be thankful for all the things you do have. Surround yourself with the positive people in your life and appreciate them for their friendship. The very act of focusing on what you are thankful for will help you maintain your positive attitude

So get out there, start your day with an early morning workout, listen to your favorite album, check things off your list of to-dos (and actually do them) and be thankful for everything you have. Maybe my principal was right, making each day a great day is my choice.

Hopes for Hospitality

Hopes for Hospitality 150 150 Pedrotti's Ranch

I have been asked several times about ways to break into the event planning and hospitality industry and how to interview for various types of positions in the industry. Event planning, coordination and hospitality service are career fields in which you have to be highly dedicated and committed. In my experience, there are a number of key elements that stand out when it comes to the variety of job seekers we have talked to over the years.

Things to keep in mind when you are interviewing for a position in the event planning industry, which can really be applied to a variety of fields:

Do your research: Know the company for which you are interviewing. Don’t just know the company name – know its personality, what events they have hosted, the ambiance of the location, what guests have said about the venue and the experience. Understand what the company stands for – you can often collect this information by a good review of the website. Be prepared when an interviewer asks the question, “What do you know about us?” Answer with certainty, breadth and depth.

Think outside the box: You are likely interested in the hospitality industry because you have a creative mind and blossoming ideas. Showcase this when speaking to potential employers. Going back to the research, pick an event that has been hosted at the venue or company’s location and talk about some new ideas you could bring to the table for that event – or event suggest other things you can do to elevate the company’s current standings. Show your appeal by utilizing the creative mind that inspires you. Don’t be afraid to share this – bursting creativity and passion are not easy to find, so ensure that you showcase this element. Be energetic and show your enthusiasm for the industry and the employer.

Gain the right experience: If you’re looking to break into the industry and don’t have relevant experience on your resume, you should start finding opportunities in which you can volunteer or give your time to use your planning and hospitality skills. This will also allow you to connect with industry professionals. To give an example in another field, if you want to be a computer technician and all of your past experience has been food service, you probably won’t appear to have the “right experience.” Another way to showcase your related experience if you do not have the experience in name alone is to discuss and share the elements of your previous jobs that are related to what you’re interested in pursuing. For example, if you worked as a customer service representative, but volunteered to plan all of the office parties, this role and its surrounding responsibilities are perfect elements to showcase when pursuing a career in event planning.

There are myriad ways to highlight your talents and put your best foot forward. The above are key for many industries and may seem common sense, but are not always commonly practiced. Make sure you have these on your list for your future aspirations. Now, go do what you need to do to get there!

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