quality

Delight Your Guests!

Delight Your Guests! 150 150 Pedrotti's Ranch

When you invite someone to be your guest, customer or client, that invitation comes with responsibility. The responsibility falls on you to provide quality, interest, passion and commitment.

At Pedrotti’s North Wind Ranch, we have made it part of our daily mission to delight our guests. We take this to heart and encourage you to do the same, regardless of what your mission is on a daily basis. Commit to the customers and clients you serve and show them that you are dedicated to creating a great service, product or experience. Keep in constant contact with your clients and always make sure you are on the same page with them. Your visions may not always perfectly align, but it is important that you understand what their expectations are – and then, you should work to exceed them.

Mistakes happen and you may experience some kinks in the planning and preparation for your client’s final product or experience. Therefore, it is also important to maintain an open line of communication.

Go the extra mile for your guests, clients or customers – whether it is a party you are planning, a project you are researching, a product you are developing or a cake you are baking. Show them your gratitude for the business. Thank them often and of course your own team and support system. When you are on the road to accomplishing your task-at-hand, take advantage of the diverse talents and abilities that you were bestowed with and put your best foot forward. With the “whatever it takes” mentality, you are sure to create a delightful experience for your guests.

 

The Disney Key to Hospitality

The Disney Key to Hospitality 150 150 Pedrotti's Ranch

Customer service in the hospitality business is a key element for any successful business. Walt Disney has discovered one of the best formulas to a successful customer relations atmosphere. The Disney way has been a benchmark for customer service for more than twenty years. The Disney corporation maintains four keys to its customer service methodology that helped it to become the customer service leader it is today.

  1. Legendary attention to detail
  2. Exceed  expectations
  3. Theme, theme, theme
  4. Be guest-centered

Disney encourages a solid, well thought out recovery response to any and all customer complaints. When things go wrong, this allows the employee to transform an unhappy customer from a one-time user to a loyal customer. Problems are viewed as a chance to create an opportunities. Many employees view a problem as a hassle or a negative event and do not realize that is a unique opportunity to improve the image of the company.

One of the biggest principles that Disney practices is employee relations. They encourage employees to demonstrate spectacular relations with their guests and also their fellow co-workers. Treating each other the same way that the employees would treat a guest is a beneficial way to boost morale within the internal workings of a business.

Disney’s formula is:

A quality guest experience + a quality cast experience + quality business practices = THE FUTURE

Practicing sensational customer service, such as courtesy and etiquette, can and will improve your company and its image. Have a helpful attitude and accommodate each guest who enters your doors, and you will find success.

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