service with a smile

Southern Hospitality

Southern Hospitality 150 150 Pedrotti's Ranch

Ever think that you should have been a cowboy? Maybe we should take some tips out of their handbook.  While waiting for a friend to meet me for lunch the other day I realized that often times reminding people about that southern hospitality that Texas is known for can make a world of difference on their perception of a place, and it doesn’t cost a dime to win over the hearts of your customers.

It was a simple act; the hostess would greet people by opening the door for them and directing them to another young lady who would then take them to their seat with a sincere and welcoming smile. My surprise was in the delight on the faces of guests coming in. It seems like such a simple thing to do, but it pleased the customers so much. It takes no time out of your day, but in today’s fast-paced business world, many people overlook tasks like this and forget that the small steps are what take you that extra mile.

I spent the rest of my day making it a point to hold the door open for someone behind me, and the appreciation on the faces of those people was a reward in and of itself. We open the door for people coming into our house, so why would we not extend that courtesy coming into our business, or our home away from home? Giving customers that individual attention will only improve your company’s reputation in the eyes of a community.

Open that door with a big Texas hello and remind people of that southern charm.

Service with a Smile

Service with a Smile 150 150 Pedrotti's Ranch

It’s a simple thing in customer service, but it is effective. It’s a smile.

Something so easily delivered and yet so meaningful can really go a long way when it comes to servicing your clients and customers. We encourage smile usage as many times a day as possible. It’s one of the things in business with which you really can’t go wrong. When you are speaking with clients, put on your smile – whether it’s on the phone or in person – you’d be surprised, but people can tell when you’re smiling, even over the phone!

A smile is contagious, and it is also a necessity. It’s a business enhancer. It is an emotional boost. It’s something you can give that the competition doesn’t always remember to give. Show those pearly whites. Regardless if you’re feeling stressed and overwhelmed, that smile will make you and your customer feel better. Use your business sense, and ALWAYS provide service with a smile.

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