Thursday, April 21, 2011 is National Kindergarten Recognition Day. Robert Fulghum wrote the famous poem, “Everything I Need to Know I Learned in Kindergarten,” and in honor of this special holiday, I’ve taken the liberty of gleaning some of his advice and applying it to the hospitality business.
“Share everything.” — In the hospitality business, sharing is what it’s all about: sharing our venue, sharing our food, sharing opportunities to create memories with family and friends. Think about sharing in your business as you would at home. And, don’t forget to share with your employees!
“Play fair.” This means that the product and service that guests receive should exceed their expectations. No hidden charges – no surprises.
“Put things back where you found them.” Guests should feel as if they are the only people to have ever used our venue. The site should be clean and ready for their event, and their experience should be a memory of a lifetime for them.
“Wash your hands before you eat.” Goes without saying, but perfect scores from the health department should be the rule. Make sure the restrooms are pristine. It’s all part of the atmosphere.
And, finally… “Warm cookies and cold milk are good for you.” Nothing speaks to hospitality better than a fine meal…and an even better dessert.